1. GENERAL PROVISIONS
1.1 Packaged Trips
The packaged trips refer to travel packages that are designed in advance based on predetermined itineraries, including detailed plans for services, transportation, and accommodation. All these aspects are meticulously planned for customer, with clear specifications of the tour fees that the tourists are required to pay to the company.
1.2 Custom Trips
Custom Trips refers to travel products that, upon the request of a traveler, the travel company devises, proposes, and executes a bespoke travel plan. This plan specifies the travel destination and itinerary, along with the details of travel services including transportation and accommodations, as well as the associated fees. Travelers are afforded the flexibility to request modifications to the details of their trip.
1.3 Contract
All documents related to the tour packages (hereinafter referred to as“Packaged Tour Contract”, or “Contract”) that the Travel Company (hereinafter referred to as “We”, “Us” or “Our” as the case may be) enters into with travelers (hereinafter referred to as “customer” (*)) will adhere to the regulations outlined in these terms and conditions. Matters not specified within these terms and conditions will be governed by local laws and customs at the destination.
(*) The term “customer” refers to any individual or entity who engages with our services, whether singly or collectively.
1.4 Online contract
The online contract refers to an agreement wherein both the customer and the company utilize online means such as email, websites, and online payments to establish the terms of the travel contract. Additionally, any complaints or disputes are also resolved through online channels. This arrangement includes the customer’s consent for the company to receive payments for the travel products through affiliated credit cards or online payments.
1.5 Organizations or Groups
A group or organization is defined as a minimum of two or more individuals participating in an itinerary at the same time.
The group or organization must designate a representative who will be responsible for signing the contract (hereinafter referred to as the “representative”). This individual must have full authority to make decisions and accept these terms and conditions. The representative is responsible for ensuring that all members within the group or organization possess complete and accurate information, including all details regarding the entire travel product. We shall not be held liable for any consequences arising from lack of authority, incomplete information, or misunderstandings after providing comprehensive details to the representative.
The representative is responsible for providing a list of members from the group or organization participating in the tour. In the event that the representative does not participate in the tour, he/she/they must appoint another person as a representative for the group or organization.
1.6 Documents are included in the contract
a. Booking Request: This document constitutes a formal request submitted by the customer soliciting our tour services.
b. Deposit Invoice: Within this document, the customer is required to remit a specified sum as confirmation of their purchase. This amount is non-refundable in the event of contract cancellation (except items mentioned in article 5.3)
c. Confirmation Slip: This document verifies the details of the tourism product and the services included.
d. Terms and Conditions Document: Agreement that outlines the rules, regulations, and terms under services is provided.
e. Payment Invoice: This form outlines the precise amount that the customer is obligated to pay for the trip, along with the designated payment deadline.
f. Final Confirmation Slip: This document serves as an official validation or modification (if necessary) of the information stated in the “Confirmation Slip.”
2. REFUSAL TO PROVIDE SERVICES
The company has the right to refuse to sign a contract in one of the following cases
In case the customer’s gender, age, qualifications, skills or other conditions do not meet the requirements of the tour except for custom trips.
In case the number of customer has reached to the maximum number of participants as scheduled for the tour.
In case the customer may cause inconvenience to other customer or prevent the implementation of the tour.
In case the customer pays online, but the payment method (such as credit card, bank account…) is not accepted, payment cannot be made, or the credit card is invalid.
In case the customer claims compensation through coercion or unfair compensation against us, or makes threatening actions or threatening statements, or commits acts of violence in connection therewith to any transaction between the parties or other similar conduct.
In case the customer commits act that may damage our reputation or hinder our business operations by spreading inaccurate rumors, using fraudulent tactics, or even by the use of force or other similar acts.
In other case involving an inconvenience.
3. PAYMENT
An amount of deposit fee, excluding the visa fee, will be requested at the time of booking, which is 300 USD per customer. This fee is non-refundable, except in the case of a visa denial.
3.1 Payment Currency
Payment currency refers to the currency unit specified in the invoice. We do not accept multiple currencies for the same booking.
3.2 Payment method
We accept payments via wire transfer (the customer will pay the transfer fees), Zelle (for customer in the US), or Paypal. Changes in payment methods during the process are not permitted. The specific payment method will be clearly indicated in the invoice.
3.3 Payment due date
We will indicate the payment due date in the invoice.
All payments will be considered complete only upon our receipt and confirmation of the transaction. We retain the right to cancel bookings if payments are not made by the specified payment due date.
If there is a mistake in the payment invoice, we will engage in a discussion with the customer to identify a suitable solution, grounded in respect and goodwill.
4. ALTERATION OF THE CONTRACT
4.1 From the company
a. Alteration of Contract Content: In case of uncontrollable factors, such as natural disasters, epidemics, adverse weather conditions, wars, civil unrest, challenges related to service provision from accommodation and transportation facilities, restaurants, government mandates, or other force majeure circumstances during travel that may compromise the safety of our customer, we will promptly inform the customer and request modifications to the contract terms. In urgent situations, we reserve the right to make adjustments to the contract terms in advance and subsequently notify the customer.
b. Alteration of Tour Fee: The company has the authority to adjust the price of the travel product, either increasing or decreasing, in the event that transportation costs exceed the anticipated amount. We will notify customer at least 65 days prior to the start of the tour.
If we have clearly stated that the tour price varies based on the number of people utilizing the transportation and accommodation facilities, etc., when the number of customer changes, we reserve the right to adjust the tour price.
4.2 From the customer
a. Packaged trips:
– Customers are not allowed to change the content of the contract or the tour details.
– Customer may assign their status under the said Contract to a third party with our approval, we will charge a fee for this transfer.
b. Custom trips: Customers are allowed to modify the contents of the tour details or transfer them to a third party, subject to additional fees.
5. CANCELLATION
5.1 For customer
Customer may cancel The Contract at any time by paying the specified cancellation fee outlined below.
For air tickets: Follow the airline’s policy.
For land tour services:
The deposit fee is non-refundable, except in the case of visa denial (refer to the visa policy mentioned in Article 8).
Cancellation up to 60 days before the departure date: 300 USD
Cancellation from 59 to 30 days before the departure date: 50%
Cancellation from 29 to 15 days before the departure date: 75%
Cancellation less than 15 days before the departure date: 100%
The following cases can be canceled before the departure date without a fee
When the tour price is adjusted due to changing transportation costs, and it must be canceled at least 61 days before the departure date.
In case the company modifies the contract content, changes shall be applicable exclusively to significant alterations, including:
– Changes in the departure date.
– Changes in the end date.
Other circumstances arising from the company may disrupt the scheduled tour.
5.2 For the company
For the following cases, we reserve the right to cancel the contract and refund the amount after deducting the cancellation fee mentioned in article 5.1:
a. In case that the customer’s gender, age, qualifications, skills, or other conditions do not meet the requirements previously specified by us, except
b. In case that the customer is unable to undertake the trip due to illness, lack of a caregiver, or other health-related reasons.
c. In case a customer may cause inconvenience to other customer or prevent the implementation of the tour.
d. In case that customer fails to make the payment by the deadline.
e. In case the customer pays online, but the payment method (such as credit card, bank account…) is not accepted,
payment cannot be made, or the credit card is invalid.
f. In case the customer claims compensation through coercion or unfair compensation against us, or makes threatening actions or threatening statements, or commits acts of violence in connection therewith to any transaction between the parties or other similar conduct.
g. In case the customer commits acts that may damage our reputation or hinder our business operations by spreading inaccurate rumors, using fraudulent tactics, or even by the use of force or other similar acts.
h. In case that it is highly probable that the trip cannot be carried out due to weather conditions or other circumstances, this must be explicitly specified in the “Confirmation slip”.
i. Except in cases involving uncontrollable factors such as natural disasters, epidemics, adverse weather conditions, wars, civil unrest, issues with service provision from accommodation and transportation facilities, restaurants, government mandates, or other force majeure circumstances during travel that could potentially compromise the safety of our customer, we will consider the refund amount on a case-by-case basis, depending on our dealings with service suppliers.
6. ADMINISTRATION OF ITINERARY
We are dedicated to guaranteeing travelers a secure and seamless journey. We are firmly committed to delivering services in strict adherence to the stipulations outlined in the contract. It is imperative to acknowledge, however, that these conditions may be exempt if specialized agreements have been established with the customer.
In situations where we identify a potential risk that the customer may not receive the prearranged services during the tour, we will implement necessary measures to guarantee the provision of a comparable substitute service. We are resolute in our determination to minimize alterations, ensuring that the services provided closely mirror the terms of the original agreement.
Throughout the entire duration of the tour, we kindly request the customer to adhere to our instructions meticulously, ensuring the tour unfolds in a secure and seamless manner.
In case that any issues arise during the utilization of our services, we sincerely urge you to promptly inform us, enabling us to implement immediate corrective actions. Please be informed that we are unable to address concerns raised subsequent to the completion of the service.
Our dedicated tour guides operate within the specified hours, from 8:00 am to 8:00 pm. We extend our sincere gratitude to our valued customer for their understanding and cooperation.
In case a situation arises where we deem it necessary to provide protection for the traveler due to illness, injury, or similar circumstances during the tour, we may take appropriate measures. In such cases, if the cause of the situation is not attributable to our company, the expenses incurred for these measures shall be the responsibility of the customer. Payment for these expenses is to be made by the customer on or before the date specified by us, using the method designated by our company.
7. RESPONSIBILITY
In the event that our company causes damage to a customer, we commit to taking responsibility and providing compensation for the incurred damage. However, compensation requests will only be considered when we receive written notification accompanied by relevant evidence, and this notification must be submitted to us within 60 days from the date of the damage occurrence.
The company shall not be held responsible for compensating damages in situations involving uncontrollable factors, such as natural disasters, epidemics, adverse weather conditions, wars, civil unrest, challenges related to service provision from accommodation and transportation facilities, restaurants, government mandates, or other force majeure circumstances during travel.
For tours with free time in the schedule, we will offer guidance on visas, vaccinations, entry requirements, as well as safety and security conditions at the destination. Customer are responsible for examining and confirming all safety and security requirements at the destinations.
In tours employing public transportation, any delays or changes caused by the transportation company or the customer’s uncertainty about departure times, resulting in limited time at tourist destinations or potential flight or train delays, absolve us of liability. Utilizing public transport signifies adherence to the company’s regulations.
Should the customer’s inability to ensure the departure time lead to a change in the mode of transportation (for instance, from plane to train), the customer will be accountable for covering the costs of the new means of transportation.
8. PASSPORT AND VISA
Passengers are required to hold a valid passport and visa (if necessary). The passport must have a remaining validity of at least 6 months from the trip’s end date, with a minimum of 29 day.
If an entry visa is necessary, customer must apply for the visa on their own. We will provide instructions and all necessary documents from our side for the visa application. However, we can apply for the visa on behalf of the customer, but we cannot guarantee visa approval.
Visa applications must be processed at least 80 days before the departure date. In cases where the visa is not approved and the customer has applied by themselves, we will refund $300 of the deposit fee, provided that we are informed of the application result at least 60 days before the departure date. Otherwise, a cancellation fee will apply.
In the case where the visa is not approved and we apply on behalf of the customer, we will refund $100 of the deposit fee.
Should a passenger cancel their travel purchase after obtaining a visa, we will inform the consulate of the respective country and the deposit fee will not be refunded.
9. CHILD POLICY
For airline tickets: following the airline’s policies.
For land tour services:
Infants from 0 to under 3 years old: 50% charge (children sharing bed with parents; meals and seats not included).
Children from 3 to under 6 years old: 85% charge (children sharing bed with parents, including meals and seats).
Children 6 years and older: 100% charge (priced as adults).
The age of the child will be calculated based on the date of birth up to the end date of the tour.
One adult may accompany one child under 6 years old or one infant.. If the number of children aged 0-6 exceeds the adult capacity, any additional children are charged at the adult rate. There are no restrictions for children over 6 years old.
10. SPECIAL REQUEST
– For Packaged Trips: No special request or customization is permitted.
– For Custom Trips: If you have specific requests, please inform us before making your purchase decision. We will make every effort to accommodate these requests. However, please understand that due to constraints in trip arrangements and availability, not all special requests and preferences can be fulfilled.
11. PERSONAL LUGGAGE
We and other travel service providers are not liable for any damage, loss, or theft of your personal luggage or belongings.
12. TRAVEL INSURANCE
We highly recommend and request customer to purchase travel insurance. Please take careful note of the insurance coverage, limitations, and other conditions. For detailed information, kindly consult the insurance company directly.
13. ACCOMMODATION SERVICES
In Japan, the most common room type features either two single beds for Western-style rooms or two futon mattresses for Japanese-style rooms. Typically, hotels may provide an extra folding bed in the case of triple occupancy. If a customer requests a single room, in addition to the single room surcharge, the hotel may still arrange a room with two single beds. Requests for a double bed may not always be accommodated.
While we always strive for accuracy in hotel information and descriptions, hotels frequently update their facilities and services. We cannot be held responsible for any errors or omissions. If any services or amenities are crucial for your holiday, customer are responsible for verifying their availability before booking at the hotel.
Hotels in Japan are typically of a standard grade.
In case of unforeseen circumstances, we are unable to secure the specified accommodation, customer will be transferred to an alternative hotel of equivalent standard.
14. OTHERS
The provisions detailed in the Terms and Conditions section form the binding agreement between the customer and us. By purchasing any travel products offered by us, the customer acknowledges complete acceptance of all the terms and conditions outlined in the Terms and Conditions section. We emphasize the importance of the customer thoroughly reading and understanding all the terms and conditions before proceeding with the purchase of the product.
Customer are accountable for verifying the accuracy of all details within the entire contract documents associated with the purchased travel product. Any additional requests not documented in these materials are not considered part of the contract.
No alterations to these terms and conditions will be acknowledged unless officially confirmed in writing by us. This Agreement constitutes the definitive understanding between the parties involved, overriding all previous commitments, statements, agreements, or implications, whether written or verbal.