Privacy Policy

“Hanetabi Tours” (Website: is a brand powered by a collaboration among three partners:

In Japan: Tex Japan LLC
In the US: Hanetabi USA LLC
In Vietnam: Enjoy Japan Co. Ltd

We recognize personal information as an irreplaceable and vital asset. This encompasses any information that can identify our customers and associates. The protection and confidential handling of this sensitive information are paramount, and society mandates its secure and precise management. In alignment with this societal obligation, our company pledges to safeguard personal information. This commitment is in accordance with our corporate Charter of Conduct and adheres to the laws and regulations on personal information protection. Our fundamental policy for personal information protection includes:

Responsible Collection and Usage:
We commit to collecting and processing personal information through fair and legitimate means, strictly within the intended use. We ensure it is not misused for other purposes or in any way that might promote or condone illegal or unjust acts. We guarantee that personal information, or any related data provided by you, will not be disclosed or supplied to third parties without your explicit consent or a valid legal reason.

Legal Compliance and Continuous Improvement:
Our company abides by the Personal Information Protection Act and other related legislation, governmental guidelines, and standards. We have established a robust personal information protection management system, which is well-communicated among our executives and employees. We are dedicated to rigorous adherence, regular training, and periodic audits by our internal audit department and external bodies, ensuring optimal conditions at all times.

Security Measures:
To meticulously store and manage personal and related information, and to mitigate risks like breaches, loss, or damage, we implement a combination of technical, physical, organizational, and human security measures. We are committed to applying appropriate and reasonable safety protocols and continuously revising them. Should there be any incident of data leakage, loss, or damage, we will immediately inform the affected parties and initiate suitable remedial and corrective actions.

We are prompt in addressing requests for personal information disclosure, as well as handling any complaints or queries from individuals.
Our commitment to protecting personal information is unwavering, as we understand its critical importance to both our clients and the integrity of our business.

Photos of customers:
all of the photos of group of invidial of customers on our website are under permission of owners. Therefore, we have blurred the faces to protect their privacy.

We use personal information in the following ways:

For Inquiries or Consultations:
The information you provide when making inquiries or consultations is used for communication purposes and, when necessary, to coordinate with relevant institutions regarding the content of your consultations.

For Travel or Travel-Related Insurance Applications:
Personal information is used for communication purposes, arranging and receiving travel services, and providing insurance-related services. This includes coordination with transportation and accommodation facilities, as stated in the contract. In case of injury or illness during your trip, we may also use the information of your domestic contact.

For Other Products and Services Applications:
We use personal information for communication and to deliver products or provide services that you have applied for.

Additionally, the Company uses personal information for:

  • Gathering feedback after participation in trips or receipt of other products or services.
  • Offering special benefits.
  • Creating statistical data.
  • Conducting market analysis to develop improved travel products and services.
  • Analyzing browsing and purchase history to tailor advertisements for new products and services based on hobbies and preferences.
  • Managing and informing about products and services of our company and affiliates, according to hobbies and preferences.
  • Monitoring, analyzing, and taking measures against unauthorized use of payment methods or other fraudulent activities.

Retention of Personal Data:
While we retain some personal information for our records, it’s important to note that providing personal information is your choice.

Choice of Providing Personal Information:
You have the choice to provide your personal information to us. However, please be aware that if you choose not to provide essential information, it may impact your ability to use our travel or other products and services.

Exceptions to Consent Requirement:
Other than the above, personal information will not be provided to third parties without the customer’s consent, except in the following cases:

  • When the customer consents.
  • When required by law.
  • When necessary to protect life, body, or property, and it is difficult to obtain consent.
  • When necessary for public health improvement or healthy child development, and obtaining consent is difficult.
  • When necessary to cooperate with a government organization, local government, or their delegate in executing legally prescribed affairs, and obtaining consent may interfere with these affairs.
  • When entrusting the handling of personal information, in whole or in part, to the extent necessary to achieve the specified purpose of use.

Joint Use of Personal Information

Consent for Minors:
If you are under the age of 18, it is imperative that you obtain the consent of a parent or guardian before providing any personal information to Hanetabi Tours.

Policy Updates:
Our company reserves the right to revise this document as needed to enhance the management of customers’ personal information or in response to changes in relevant laws and regulations. Such updates are aimed at maintaining the highest standards of privacy and compliance.

About Cookies

Our website employs cookies to enhance the service we provide to our customers.

Understanding Cookies:
A cookie is a small data file that a website can store on your computer via your web browser. It’s a tool that allows the website to remember certain information during your visit or between visits.
The cookies used by our site do not store any personal information that can directly identify you.

Cookie Settings:
You can manage cookie settings through the “Cookies” section in the “Help” menu of your web browser.
Please be aware that rejecting all cookies may impact your online experience, potentially restricting access to certain Internet services, including those that require authentication.

Uses of Cookies on Our Site:

  • Personalized Services: When you log into our authentication service, cookies help us reference your saved registration information to offer personalized services.
  • Site Analytics: To analyze user numbers and traffic on our site.
  • Service Improvement: Aiding in the enhancement of our site’s services.
  • Security Measures: Prompting re-authentication, such as re-entering passwords after a certain period of inactivity.
  • Targeted Advertising: Displaying relevant advertisements on other companies’ websites based on your interests and site usage.

Network Advertising:
Our site, or other sites, may use network advertising (including behavioral targeting advertisements) provided by third-party companies.
These companies may use cookies to collect behavioral data to tailor advertisements to your needs. This data is managed and used according to each company’s policies.
For more information and to ensure a safe service experience, please review the policies of these companies on the specified pages.
If you prefer not to receive advertisements based on cookies, you can opt-out by modifying your settings on the mentioned page.

Click Here for Each Company’s Page