FAQs

General Questions:
I want to inquire about tours for the English-speaking, Chinese-speaking, or Vietnamese-speaking markets.

Currently, we offer tours for general customers in the English and Vietnamese-speaking markets. Tours for the Chinese-speaking market are available only to travel agencies (B2B).

I would like to arrange a private trip for my family, company, or organization.

You’re welcome! We are experts in customizing private tours. For more information, please read here

Can Hanetabi Tours assist in booking airline tickets?

While we primarily focus on land-only tour pricing, we can assist with airline ticket bookings. However, please note that we do not make reservations for airline bookings for groups fewer than 10 persons.

How many types of hotels are there in Japan? What is a futon bed?

We have written an article about hotels in Japan. For more information, please read here.

What are single, twin, double, and triple room types?

We have written an article explaining these room types. For more information, please read here.

Do you offer options for special meals such as vegan, vegetarian, halal, no pork, no beef, etc.?

We have written an article about special requests. For more information, please read here.

Can I enter public baths or hot springs with a tattoo?

In most cases, you cannot enter public baths or hot springs with a tattoo. However, if you join our custom trips, you can request a customized option for a private hot spring, a chartered bath, or tattoo-friendly hotels. We have written an article about manners and etiquette in these settings.  For more information, please read here.

Where can I exchange currency for cash?

We have written an article about currency exchange. For more information, please read here.

Are the tours senior-friendly?

Yes, most of our tours are senior-friendly.

I have a disability. Is it possible to tailor the tour to accommodate my specific needs?

We will do our utmost to accommodate your needs, though it’s important to note that not all specific requests may be feasible. We recommend having someone accompany you for assistance during the trip. Please be aware that some arrangements may incur additional fees.

What type of clothing is appropriate for me to pack?

We have written an article about weather and clothes in Japan. For more information, please read here.

What is the limit on the number of suitcases I am allowed to bring?

Packaged trips: Limit of 1 checked baggage and 1 carry-on per person (Child under 6 years old are allowed 1 carry-on only.). We may refuse excess luggage.

Custom trips: Customers can discuss the number of luggage pieces they wish to bring. We will arrange vehicles to accommodate all luggage. Please note that in some cases, this may incur an extra fee.

Do I need vaccination shots?

Generally, entry to Japan does not require any special vaccinations. However, if you are participating in a cultural exchange tour or a school life exchange with Japanese pupils or students, you may be required to have vaccinations such as influenza.

Are there laundry facilities provided at the hotels?

All of our hotels offer laundry services, and some hotels have coin-operated laundry facilities on-site. If you would like to know about the laundry options for a specific hotel, please feel free to inquire on a case-by-case basis.

Is tipping for services required?

In Japan, where tipping is not customary, you have the freedom to decide whether to tip our staff, but only if you feel that the service provided to you was exceptionally good.

Will I be provided with trip documents in advance of my tour departure?

Yes, we will send an electronic copy via email. For further details, please refer to the terms and conditions.

Do children receive a discount when they attend tours with us?

Yes, we offer a discount for children. All details regarding our child policy are provided in our terms and conditions. For more information, please read here.

Questions about Visa to Japan
How can I find information about Japan's visa requirements?

We have written articles about Japan’s visa and transit visa policies. For more information, please read here.

Can Hanetabi Tours assist in obtaining a visa to Japan?

We can assist with the application for a travel visa to Japan, but we cannot guarantee the outcome. Further details are provided in our terms and conditions

Questions about Making a Reservation
I would like to have a consultation before booking a tour.

Please click here to book a free consultation

Can I book a tour via phone?

We apologize, but we do not accept bookings over the phone. All bookings require official documentation. We only accept bookings submitted via email or through online booking form.

Do I need to pay extra when customizing Tours?

Packaged Trips: No customization available.

Custom trips: designed for private groups, and we welcome you to customize them as you wish. However, please note that any customizations will incur additional charges.

Can you help me find a roommate to avoid the single supplement charge?

Customers must arrange their own roommates.

Is a deposit necessary to secure a booking for the tour packages?

To reserve your space at the time of booking, we ask for a deposit of $300 per person. For further information, please read here.

Questions about Cancellation Policy
What is the cancellation policy?

All details regarding our cancellation policy are provided in our terms and conditions. For more information, please read here.

What is the policy regarding refunds for my payments in the event of a natural disaster?

All details regarding our cancellation policy are provided in our terms and conditions. For more information, please read here.

What is the procedure if the number of people in a group decreases?

Packaged trips: A decrease in the number of people in a group does not affect the trip.

Custom trips: If the number of participants decreases, the tour fee per person may increase accordingly.