FAQs

Currently, we offer tours for general customers in the English and Vietnamese-speaking markets. Tours for the Chinese-speaking market are available only to travel agencies (B2B).

You’re welcome! We are experts in customizing private tours. For more information, please read here

As an air ticket agent, we can assist with airline ticket bookings exclusively for those who purchase our tours.

We have written an article about hotels in Japan. For more information, please read here.

We have written an article explaining these room types. For more information, please read here.

We have written an article about special requests. For more information, please read here.

In most cases, you cannot enter public baths or hot springs with a tattoo. However, if you join our custom trips, you can request a customized option for a private hot spring, a chartered bath, or tattoo-friendly hotels. We have written an article about manners and etiquette in these settings.  For more information, please read here.

We have written an article about currency exchange. For more information, please read here.

Yes, most of our tours are senior-friendly.

We will do our utmost to accommodate your needs, though it’s important to note that not all specific requests may be feasible. We recommend having someone accompany you for assistance during the trip. Please be aware that some arrangements may incur additional fees.

We have written an article about weather and clothes in Japan. For more information, please read here.

Packaged trips: Limit of 1 checked baggage and 1 carry-on per person (Child under 6 years old are allowed 1 carry-on only.). We may refuse excess luggage.

Custom trips: Customers can discuss the number of luggage pieces they wish to bring. We will arrange vehicles to accommodate all luggage. Please note that in some cases, this may incur an extra fee.

Generally, entry to Japan does not require any special vaccinations. However, if you are participating in a cultural exchange tour or a school life exchange with Japanese pupils or students, you may be required to have vaccinations such as influenza.

All of our hotels offer laundry services, and some hotels have coin-operated laundry facilities on-site. If you would like to know about the laundry options for a specific hotel, please feel free to inquire on a case-by-case basis.

In Japan, where tipping is not customary, you have the freedom to decide whether to tip our staff, but only if you feel that the service provided to you was exceptionally good.

Yes, we will send an electronic copy via email. For further details, please refer to the terms and conditions.

Yes, we offer a discount for children. All details regarding our child policy are provided in our terms and conditions. For more information, please read here.